FAQs


FAQs

DO YOU SHIP WORLDWIDE?

Yes, we do ship worldwide!

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Order Processing takes 3 to 5 Business Days. For shipping time, it varies depending on the countries. For U.S., it usually takes around 7-10 business days. For other countries, it usually takes around 15-20 business days

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

CAN I CHANGE MY ORDER AFTER PLACING IT?

Be sure to amend your order before you click “complete order” because after you place your order, you will be unable to make any amendments.

CAN I RETURN OR EXCHANGE AN ITEM?

We adhere to strict store policies and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly at info@monbag-us.com so we may resolve your issue with the product.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately if you noticed that your shipping details are incorrect. 
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized re-shipping postage fee of US $10. Do ensure you update us via email with the correct and complete address as soon as you can.